Effective Date: August 4, 2025

 

1. Scope and Intent

This Return and Refund Policy applies to all purchases made through the Therapy Beds Haven website located at www.therapybedshaven.com ("Website").

Brand overrides: Certain brands have their own return and refund policies, which will take precedence where they differ from these General Conditions. Please review the brand-specific sections below for details.

2. Contact Information

For questions about returns and refunds, please contact our Customer Service team:

  •  Email: support@therapybedshaven.com
  •  Phone: (978) 328-6017
  • Address: 95 Maple St, Stoneham MA 02180

    Hours: [Monday–Friday, 9 am – 5 pm EST]

3. Return Eligibility (Applies to all brands unless a brand section below states otherwise)

Customers in the continental United States (excluding Hawaii, Alaska, and U.S. Territories — Puerto Rico, Guam, American Samoa, Northern Mariana Islands, and the Virgin Islands) may cancel their purchase within 20 days of placing the order at no cost.

After 20 days, cancellations are subject to a 25% restocking fee. Upon receipt of the product, you may return it within 30 days of delivery, provided it meets the return conditions outlined below.

3.1 Conditions for Return

  • Unused and Undamaged: The item must be unused, undamaged, and in the same condition that you received it.
  • Original Packaging: The item must be in the original packaging, with all labels and tags attached.
  • Proof of Purchase: A receipt or proof of purchase is required.

 4. Return Process (Applies to all brands unless a brand section below states otherwise)

4.1 Initiating a Return 

To initiate a return:

  1. Contact Customer Service:
  • Email us at support@therapybedshaven.com or call (978) 328-6017 within 30 days of receiving your order.
  • Provide your order number and a detailed reason for the return.

       2. Return Authorization:

  • After reviewing your request, we will provide detailed return instructions and, if applicable, a Return Merchandise Authorization (RMA) number and a prepaid shipping label.

      3. Return destination:

Therapy Beds Haven does not accept returns at our office. All returns ship only to the manufacturer’s or authorized warehouse address provided in your RMA instructions.

      4. Unauthorized returns:

Any return shipped without an RMA or to the wrong address will be refused and returned at the sender’s expense.

      5. Refused/undeliverable shipments:

Orders refused at delivery or returned as undeliverable without prior written approval will be treated as a return and may incur restocking and round-trip shipping charges per brand policy.

4.2 Preparing Your Return

  1. Package the Item Safely:
  • Securely pack the item in its original packaging.
  • Ensure all accessories, manuals, and free gifts are included.

      2. Include Documentation:

  • Include the return authorization form and any necessary supporting documents or images.

      3. Attach Shipping Label:

  • Download and print the return shipping label provided in our email.
  • Affix the label to the outside of the package.

4.3 Shipping the Return

  • Shipping Method:
    • Use reliable and trackable courier service to minimize the risk of loss. Customers are responsible for the product until it is delivered to the authorized return address. We recommend using a trackable, insured carrier and retaining proof of delivery.
    • Ship the package within 7 days of receiving the return authorization, using a trackable shipping method.
  • Return Window:
    • Request return within 30 days of receiving the product, and ship the item within 7 days after receiving the return authorization.

5. Return Shipping Costs (Applies to all brands unless a brand section below states otherwise)

  • Customer Responsibility:
    • All return shipping costs are the responsibility of the customer
  • Restocking fees & return shipping: For most approved returns, a standard 25% restocking fee will be deducted from the refund. In most cases the cost of return shipping will also be deducted from the refund amount. Both the restocking fee and return shipping deductions do not apply if the return is due to a defective, damaged, or incorrect item — in such cases, Therapy Beds Haven provides a prepaid return shipping label at no cost to the customer and we cover 100% of return costs. Original outbound shipping charges are non-refundable.

6. Specific Return and Refund Conditions (Applies to all brands unless a brand section below states otherwise)

6.1 Returns Due to Change of Mind

  • Eligibility:
    • Items must be unused, undamaged, and in original packaging.
    • Return request must be made within 30 days of receipt.
  • Refund:
    • A refund will be issued to the original payment method, minus 25% restocking fees.

6.2 Defective or Damaged Goods

  • Notification:
    • Contact us within 48 hours of receiving the item.
  • Documentation:
    • Provide photos or videos of the defect or damage.
  • Resolution:
    • We will offer a replacement or a full refund, including return shipping costs.

6.3 Incorrect Product Received

  • Notification:
    • Inform us immediately upon receipt.
  • Resolution:
    • We will arrange for the incorrect item to be returned (at our expense) and ensure you receive the correct product.

6.4 Product Never Arrived

  • Notification:
    • Contact us if your product does not arrive within the estimated delivery time.
  • Resolution:
    • We will initiate an investigation with the carrier.
    • If the product is confirmed lost, we will offer a full refund or send a replacement product.

6.5 Order Cancellation

  • Before Shipment:
    • You can cancel your order for a full refund within 20 days of placing the order. You can still request a return after 20 day if it has not yet been shipped minus the 25% restocking fee.
  • After Shipment:
    • If the order has already been shipped, please follow the return procedure after receiving the product.

 7. Exceptions to the Return Policy (Applies to all brands unless a brand section below states otherwise)

The following items are non-returnable and non-refundable:

  • Custom, Personalized, or Special-Order Products:
    • Items made to your specifications or clearly personalized.
  • Intimate or Sanitary Goods:
    • Including floatation wear, swimwear, and personal care items, unless unopened and unused.
  • Opened or used products (unless defective upon arrival)
  • Products missing original packaging, parts, or accessories
  • Final sale products

 8. Refunds (Applies to all brands unless a brand section below states otherwise)

8.1 Refund Conditions

  • Approval:
    • Refunds or replacements are issued only after the manufacturer/warehouse receives, inspects, and approves the return per the applicable brand policy.
  • Notification:
    • We will notify you via email regarding the approval or rejection of your refund.
  • Condition:
    • Items must meet the return eligibility criteria outlined in Section 3.

    8.2 Refund Processing

    • Method:
      • Refunds will be processed to the original payment method used at the time of purchase.
    • Time Frame:
      • It may take up to 14 days for the refund to appear in your account, depending on your bank or credit card issuer.

    8.3 Partial Refunds

    Partial refunds may be granted in certain situations:

    • Condition Issues:
      • Items not in original condition, damaged, or missing parts for reasons not due to our error.
    • Late Returns:
      • Items returned more than 30 days after delivery.

    9. Exchanges(Applies to all brands unless a brand section below states otherwise)

    • Eligibility:
      • We replace items if they are defective, damaged, or incorrect.
    • Process:
      • To request an exchange, contact us at support@therapybedshaven.com.
    • Shipping Costs:
      • For defective or incorrect items, we cover the shipping costs.

    For exchanges due to a change of mind, customers are responsible for shipping costs.

     10. Timelines (Applies to all brands unless a brand section below states otherwise)

    • Return Window:
      • Returns must be reported within 30 days of receiving the product, and shipped within 7 days of receiving the shipping authorization.
    • Return Processing:
      • After receiving and inspecting the returned item, we will process the refund within 14 days.
    • Refund Period:
      • It may take up to 14 days for the refund to appear in your account after approval.

    VACUACTIVUS PRODUCTS

    1. All sales are final.
    2. No returns, refunds, or exchanges are accepted for any Vacuactivus or Cryonick Wellness Technology Factory products under any circumstances. Warranty terms here https://vacuactivus.com/warranty-for-exercise-equipment/
    3. Customers must ensure compatibility with their facility, compliance with installation requirements, and readiness for delivery prior to placing an order.
    4. Orders cannot be cancelled once production has begun.
    5. Vacuactivus and Cryonick Wellness Technology Factory products are not eligible for exchanges. Please review specifications and requirements carefully before purchase.

    11. Legal Rights

    This Return and Refund Policy does not affect any statutory rights you may have under applicable law.

     

    12. Policy Changes
    Therapy Beds Haven reserves the right to modify or update this policy at any time without prior notice. The version of the policy in effect at the time of purchase will apply to your order.

     

    13. Questions and Support

    For more information, please:

    • Contact our Customer Service team:
      • Email: support@therapybedshaven.com
      • Phone: (978) 328-6017 

    Note: By making a purchase on our Website, you agree to this Return and Refund Policy.

    Therapy Beds Haven
    support@therapybedshaven.com
    (978) 328-6017

    95 Maple St, Stoneham MA 02180